gAppointments is sold through CodeCanyon, and all refunds are handled through Envato’s refund system. This policy explains when a refund is available and how to request one.
How refunds work
Refund requests are submitted from your CodeCanyon account on the gAppointments item page. Envato reviews each request against its published refund rules and processes the refund back to the original payment method if the request qualifies.
The full Envato Market refund rules are at help.market.envato.com.
Refunds the author approves
- The downloaded file is missing major functionality that the item description or preview promised.
- The plugin has a security issue that makes it unsafe to run, and we are unable to fix it inside the six month support window.
- The plugin does not work as described, cannot be made to work with a reasonable effort, and the issue has been raised with support first.
Refunds the author does not approve
- You changed your mind after downloading or installing the plugin.
- You no longer need or want the plugin.
- You were unable to install the plugin, and support was not contacted to help.
- Your hosting environment does not meet the stated requirements (PHP version, Gravity Forms version).
- You purchased the wrong licence type by mistake and used the plugin before requesting a swap.
Before you request a refund
Please open a support request through the CodeCanyon author profile first. Most issues are installation related and we can usually fix them in a single support round.
Effective date: 20 April 2026.